Terms of Service for Tip Top Cleaning Services of Jonesboro LLC   1. Introduction Welcome to Tip Top Cleaning Services of Jonesboro LLC. By booking our services, you agree to these Terms of Service. Please read them carefully.   2. Booking and Cancellation Policy - Booking: To schedule a cleaning service, you must complete our booking form and provide accurate information. - Cancellation: Cancellations must be made at least 24 hours before the scheduled service. Failure to do so may result in a cancellation fee. - Rescheduling: You may reschedule your booking up to 24 hours before the scheduled service without incurring any fees. Rescheduling within 24 hours of the service may incur additional charges.   3. Payment Terms - Payment for services is due upon completion unless otherwise agreed upon. - We accept payment via credit/debit card or other agreed-upon methods. - In case of non-payment, we reserve the right to take appropriate actions to recover the outstanding amount, including but not limited to legal proceedings.   4. Service Guarantee - We strive to provide high-quality cleaning services. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns promptly. - We may offer a re-clean at no additional cost if the issue is deemed valid and reported within the specified time frame.   5. Liability - We are not liable for any loss or damage caused by the use of our services beyond the cost of the service provided. - We are not responsible for any pre-existing damage to your property that is not related to our services. - Customers are responsible for securing fragile or valuable items before the cleaning service. We will not be liable for any damage to such items.   6. Access and Safety - You must ensure that our cleaners have safe and unobstructed access to the premises at the scheduled time. - If our cleaners are unable to access your property at the scheduled time, you may be charged a cancellation fee. - For safety reasons, we reserve the right to decline service if the working conditions are deemed unsafe.   7. Customer Obligations - Customers are expected to provide accurate and complete information when booking our services. - Customers must ensure that pets are secured during the cleaning service. - Any special cleaning instructions or requests must be communicated at the time of booking.   8. Changes to Terms of Service We may update these Terms of Service from time to time. We will notify you of any changes by posting the new Terms of Service on our website.   9. Governing Law These Terms of Service are governed by the laws of Arkansas, and any disputes will be resolved in the courts of Arkansas.   10. Contact Us If you have any questions about these Terms of Service, please contact us at: Email: [email protected] Phone: (901) 834-2819

Privacy Policy for Tip Top Cleaning Services of Jonesboro LLC   1. Introduction We at Tip Top Cleaning Services of Jonesboro LLC are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services and visit our website.   2. Information We Collect - Personal Identification Information: Name, email address, phone number, and home address. - Service-Related Information: Details about the cleaning services you request. - Payment Information: Credit/debit card information, billing address, and other payment-related details.   3. How We Use Your Information - To provide and manage our services. - To process your payments and manage transactions. - To communicate with you regarding your bookings, inquiries, and feedback. - To improve our services and customer experience. - To comply with legal obligations.   4. Sharing Your Information We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as required by law or to trusted third parties who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.   5. Data Security We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.   6. Your Rights You have the right to access, correct, or delete your personal information that we hold. You may also object to the processing of your data or request a restriction on its processing.   7. Changes to Our Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.   8. Contact Us If you have any questions about this Privacy Policy, please contact us at: Email: [email protected] Phone: 1-870-259-5151